This is a translation. In case of discrepancies the Polish version prevails.

Reporting content and abuse

GIVEME CLOUD Sp. z o.o. provides hosting services within the meaning of Regulation (EU) 2022/2065 of the European Parliament and of the Council on a Single Market for Digital Services (Digital Services Act, DSA). This page sets out the points of contact required by the DSA and how to report illegal content, network abuse and vulnerabilities.

Point of contact for authorities (Art. 11 DSA)

Single point of contact for direct electronic communication with Member States' authorities, the European Commission and the European Board for Digital Services:

Point of contact for recipients of the service (Art. 12 DSA)

Single point of contact enabling recipients of the service to communicate with us directly and rapidly by electronic means:

Messages sent to this point of contact are handled by people – communication does not rely solely on automated tools.

Notices of illegal content (Art. 16 DSA)

If you believe that illegal content is stored as part of our services, send a notice by electronic means to info@giveme.cloud (or abuse@giveme.cloud). The notice should contain:

  1. a sufficiently substantiated explanation of the reasons why you consider the information to be illegal content;
  2. a clear indication of the exact electronic location of the information – the URL, or the IP address and port, together with the date and time including the time zone;
  3. your name and email address – except for notices concerning offences referred to in Articles 3 to 7 of Directive 2011/93/EU (sexual abuse of children);
  4. a statement confirming your good-faith belief that the information and allegations contained in the notice are accurate and complete.

Open a ready-made notice template in your email program

Notice template (copy it if the link does not open your email program):

Notice of illegal content (Art. 16 DSA)

1. Why the content is illegal (explanation):


2. Exact location (URL, or IP address and port) and the date and time with time zone:


3. Notifier's name and email address:


4. Statement: I confirm my good-faith belief that the information and allegations contained in this notice are accurate and complete.

If you provide contact details, we will confirm receipt of your notice without undue delay. We handle notices in a timely, diligent, non-arbitrary and objective manner and then inform the notifier of our decision and of the possibilities for redress in respect of that decision. If we use automated means to process a notice, we will say so in our reply.

When information gives rise to suspicion of a past, ongoing or likely criminal offence involving a threat to the life or safety of persons, we promptly notify the relevant law enforcement or judicial authorities and provide the available information. If we cannot identify the relevant Member State, we notify Polish law enforcement authorities or Europol (Art. 18 DSA).

Content moderation rules (Art. 14 DSA)

The following rules form part of the terms on which we provide our hosting services. They apply to content stored on behalf of clients as part of our infrastructure services, regardless of the provisions of individual agreements.

  1. Restrictions. Our services may not be used to store or make available content that is illegal under European Union or Polish law, or for network abuse (such as spam, DDoS attacks, phishing or malware distribution). An individual agreement may provide for further restrictions.
  2. Sources of information. We act on notices (Art. 16 DSA), orders from authorities (Art. 9 DSA) and other information that reaches us.
  3. Measures. Depending on the circumstances, we may ask the client to remove the content or stop the infringement, disable access to specific content or a resource, suspend the service to the extent necessary and, in serious or repeated cases, terminate the agreement in accordance with its terms. Our measures are proportionate and take due account of the rights and legitimate interests of all parties involved, including fundamental rights.
  4. Tools and human review. Content moderation decisions are taken by a person after assessing the available information. We do not use algorithmic decision-making for this purpose.
  5. Statement of reasons. We inform a client whose content is restricted of the decision and the reasons for it (Art. 17 DSA), unless the law or an order from an authority prevents this.
  6. Contesting a decision. A client or a notifier may contest a decision by writing to info@giveme.cloud. The decision is reassessed by a person, and we report the outcome without undue delay. The right to seek redress before a court is not affected.

Network abuse

Report spam, DDoS attacks, phishing, port scanning, malware distribution and other abuse originating from our network to abuse@giveme.cloud. Include IP addresses, the date and time with time zone, and log excerpts or message headers that identify the event.

Security vulnerabilities

Report vulnerabilities in our systems to abuse@giveme.cloud. The contact details are also published in security.txt (RFC 9116).

Personal data in notices

The processing of the data of notifiers and of the persons concerned by notices is described in the privacy policy.

Last updated: